Email - magic of the elders?

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Quite a few 2fa systems using email out there these days.
Too bad the ticket system requires a successful login to create a ticket
in order to let them know their 2fa email delivery is not working.
It is a sad state of affairs when running an MTA confounds a company.
At least there is comfort in knowing the status page can deliver the "we know it is frustrating but we are working on it" message.